Privacy Policy
1. Who we are and what this policy covers
Yuganth Private Limited operates www.yuganth.com and is responsible for the personal information handled for our website, customer accounts, direct orders, customer support and related business enquiries. Our company address and privacy/grievance contact appear below. This policy explains the information we handle, the purposes of that use, the people we share it with and your choices.
This notice is not a request for blanket permission. Optional marketing requires a separate choice. Where consent is required for a particular activity, we will explain that activity and obtain consent through an appropriate separate notice or action. We apply the privacy and information-security requirements in force in India, including the Information Technology Act and applicable rules, and the Digital Personal Data Protection Act and Rules as their relevant provisions commence. We do not describe a provision that has not commenced as an already enforceable statutory right.
2. Information we collect
Guest purchases: you may order without registering. We keep an internal guest-order reference and the delivery details needed to fulfil your purchase. Guest order access is tied to your browser session; keep your order reference for support. Creating an account later does not automatically attach earlier guest orders. Account information: your name, email address, login credentials and account-related records. Passwords are stored as hashes rather than plain-text passwords. Do not send your password to support.
Order and delivery information: products, quantities, order references, delivery recipient name, phone number, address, PIN code, order history, offers used, payment status, delivery events and cancellation, return or refund records. If you provide another recipient's information, ensure that they know it is being shared for delivery and that you are authorised to provide it.
Payment-related information: amount, payment-provider order and transaction references, payment status and refund references. Razorpay, banks and payment networks handle payment credentials through their payment interfaces. Do not send card details, banking passwords, OTPs or UPI PINs to Yuganth. We do not need these secrets to process a support request or refund.
Support and business correspondence: messages, email addresses, contact details and information you choose to send through email, telephone or WhatsApp. For product claims, this may include photographs, unboxing videos, parcel labels and batch information. Please exclude unrelated people and personal information from these materials.
Reviews: the chosen display name, rating, title, review text, product, submission and moderation information, and purchase-verification status. Approved reviews are public; your account email and delivery address are not intended for public review display.
Technical information: session identifiers, browser or device information, IP-address-related security records, access logs and website events needed to operate and protect the service. Hosting and other service providers may generate their own operational logs. Browser storage may hold your cart, shortlist, review draft, checkout attempt and most recent order reference on your device.
3. Why we use information
We use account and order information to create and administer accounts, verify access, accept and fulfil purchases, arrange delivery, provide tracking, reconcile payments and handle returns and refunds. We use communications and claim evidence to answer enquiries, investigate problems and resolve complaints.
We use technical and transaction information to prevent fraud, secure accounts, detect misuse, maintain availability, diagnose faults and keep appropriate business records. We use review information to moderate and display genuine customer feedback. We use necessary records to meet tax, accounting, food-safety, legal and regulatory requirements and to establish or defend legal claims.
Promotional emails or WhatsApp messages are separate from necessary order and service messages. Where we send optional marketing, we obtain the permission required by law and offer a way to stop it. An order, a support enquiry or acceptance of purchase terms is not itself consent to unrelated advertising. We do not sell or rent customer personal information.
4. Cookies and browser storage
The website uses session cookies for functions such as sign-in and security. It also uses local storage for functions such as the shopping bag, shortlist and private review drafts. A draft saved only in your browser has not been submitted for publication; it remains on that device until removed or browser storage is cleared. People using a shared device may be able to see locally saved information.
You can manage cookies and clear local storage in your browser. Blocking essential storage may prevent sign-in or shopping functions from working. Clearing a browser draft does not delete a separately submitted review or server-side order record. Contact us if you need help with those records.
If we introduce non-essential analytics, advertising pixels or similar tracking, we will identify the tools and purposes in an updated notice and obtain any required choice before activation. Consent to non-essential tracking will not be bundled into acceptance of the purchase terms. Browser controls and third-party notices may also apply when you use embedded payment or messaging services.
5. Who receives information
We disclose information only as reasonably needed for the purposes described here and subject to applicable law. Relevant recipients include hosting and technical-support providers, email providers, Razorpay and payment participants, Shiprocket and courier partners, and professional advisers such as accountants or legal advisers. Staff and authorised service providers should have access only as needed for their work and subject to appropriate confidentiality and security obligations.
For example, delivery partners need the recipient's name, phone number and delivery address; payment providers need transaction and verification information; support staff need order and claim details. We may share information with authorities where legally required, or where a lawful and proportionate disclosure is necessary to investigate fraud, protect safety or enforce rights.
If the company undergoes a merger, reorganisation or business transfer, relevant information may be transferred subject to applicable law, appropriate safeguards and any required notice or consent. We do not treat a business transfer as permission for unrelated new uses.
6. Third-party services and location of processing
Payment interfaces, courier systems, email and WhatsApp are operated by separate providers. Their own privacy terms govern information they handle independently. Sending a WhatsApp message also involves WhatsApp/Meta's systems. You may contact us by email if you prefer another support channel.
Service providers may process or store information in India or other countries, depending on their infrastructure and service arrangements. We do not promise that every record remains in India. Any transfer must comply with applicable Indian restrictions, contractual safeguards and relevant requirements in force. Contact us for information about the providers relevant to your transaction.
7. Retention and deletion
We keep personal information only as long as reasonably needed for its purpose or required by law. Account records are kept while the account is active and for any justified period after closure. Order, invoice and financial records may need to be retained for statutory accounting and tax periods. Complaint and return evidence is retained for investigation, resolution and any applicable claim or legal-retention period.
Security logs are retained for a proportionate security period, including any legally required minimum. A legal hold or unresolved dispute may prevent immediate deletion of particular records. We then restrict use to the reason for retention. When information is no longer needed, we delete it or irreversibly anonymise it through our retention processes; backup copies expire through the applicable backup cycle.
You may request account closure or deletion by contacting support@yuganth.com. We will explain which records can be removed and any lawful reason for retaining others. Deleting your account does not automatically remove information already made public by others or information independently held by payment, messaging or courier providers.
8. Security and incidents
We use reasonable administrative and technical safeguards appropriate to the information and risks. Safeguards include password hashing, session controls and measures to limit abusive requests. We also maintain hosting settings, access controls and the website to support appropriate protection. No internet service can guarantee absolute security.
Protect your devices and credentials and tell us promptly if you suspect account misuse. If a personal-data incident occurs, we will investigate, take appropriate containment and remediation steps and notify affected people and authorities where and when required by the law in force. We will not ask you to disclose sensitive payment secrets as part of incident support.
9. Your choices and privacy requests
You may contact us to request access to or a summary of your information, correct inaccurate details, close your account, request deletion, stop optional marketing, or raise a privacy complaint. Where processing depends on consent, you may withdraw that consent through the relevant control or by contacting us. Withdrawal does not undo prior lawful processing and may affect a service that needs the information; it does not remove statutory record-keeping duties.
Rights, exceptions and response periods under applicable law apply as their relevant provisions commence. Where a statutory nomination facility applies, you may request information about nominating another person to exercise applicable rights. We will respond to a request under the applicable legal framework rather than require you to accept a blanket waiver.
We may ask for proportionate information to verify identity and authority before disclosing, changing or deleting records. Do not send identity documents unless we explain why they are necessary and how to transmit them safely. We aim to respond to routine privacy requests within 30 days, subject to any shorter mandatory period, and will explain any lawful extension or refusal and available escalation route.
10. Children
The website's purchasing and account services are intended for adults aged 18 or older. We do not knowingly invite children to create accounts, submit personal information or receive targeted advertising. An adult should manage purchases intended for a child. If you believe a child has supplied information, contact us so we can assess and take appropriate steps, including deletion where required. Any future service intentionally processing children's information must first implement the consent and safeguards required by applicable law.
11. Public reviews and claim videos
Only include information you are comfortable making public in a submitted review. We may show your chosen display name, product, rating, review text and verified-purchase status after moderation. Ask us to correct or remove personal details you posted by mistake; mandatory retention or legitimate dispute records may still apply.
Unboxing videos, damage photographs and private support correspondence are used for claim assessment, delivery investigation, fraud prevention and related disputes. We do not publish them or use them as promotional content without separate permission. We may share relevant evidence with the courier or other necessary service provider to resolve the claim, while limiting unrelated personal information where practicable.
12. Complaints, contact and policy updates
Contact Sravani, Director and designated grievance contact, using the details below. Please identify your request and relevant order reference without disclosing unnecessary sensitive information. We will acknowledge complaints within 48 hours and aim to resolve them within one month, subject to any shorter legal period. You may approach a competent authority or consumer forum where available. Statutory data-protection escalation routes apply when the relevant provisions are in force.
We may update this policy when our practices or legal requirements change. The revised version will show its effective date, and we will give additional notice of material changes where required. If a new purpose requires fresh consent, merely changing this page does not replace that consent.
13. Company and privacy contact
Yuganth Private Limited 19-518/2, Plot Number 2, Darapalem, Pineapple Colony, Simhachalam, Visakhapatnam, Andhra Pradesh 530028, India Grievance Officer: Sravani, Director Email: support@yuganth.com WhatsApp / telephone: +91 96184 23344 Website: https://www.yuganth.com