Terms and Conditions

1. About Yuganth and these terms

These Terms and Conditions govern purchases from and use of www.yuganth.com, operated by Yuganth Private Limited ("Yuganth", "we", "us", "our"). Our contact address and grievance contact appear below. Please read these terms and our Privacy Policy before placing an order. The cancellation, return and refund terms in sections 7–10 form part of your purchase terms.

When you place an order, you agree to the terms presented to you at checkout. No term excludes a right or remedy that cannot lawfully be excluded. If a provision conflicts with mandatory law, that law applies and the remaining provisions continue to operate.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract to create an account or place an order. An adult must place and manage any order intended for a minor. Provide complete, accurate contact and delivery details and promptly correct any errors.

Keep your login credentials confidential and tell us promptly if you suspect unauthorised use. We may restrict access where reasonably necessary to investigate fraud, protect security, prevent unlawful conduct or address a material breach. Account restrictions do not extinguish valid paid orders, refunds or statutory rights. We do not ask for your password, payment PIN or OTP through support messages.

3. Products, labels and food safety

We sell packaged food products, including spices and other pantry products made available in our catalogue. Products marked coming soon or unavailable cannot be ordered unless a separate, clearly stated preorder arrangement is offered. Availability and pack sizes are shown on the product page.

Read the ingredients, allergen declarations, net quantity, batch details, storage instructions, best-before/use-by information and other mandatory declarations before purchase and consumption. Ask us before ordering if information is missing or unclear. Never consume a product with a compromised seal, visible contamination or an expired use-by date; contact us instead.

Natural agricultural ingredients may vary in colour, texture, aroma and flavour between batches. Such variation does not excuse a defect, unsafe food, a misleading description or failure to meet a promised specification. Product photographs are illustrative; delivered goods must still match their description and applicable labelling requirements. Marketing content is not medical advice or a promise to prevent, treat or cure disease.

4. Prices, taxes and promotions

Prices are in Indian rupees. Applicable taxes, delivery charges and any other payable charges must be disclosed before you confirm payment. The total accepted at checkout applies to that order. We do not add undisclosed charges after purchase.

Offers apply only within their displayed dates and conditions, including eligible products, minimum spend, usage limits and exclusions. Coupons have no cash value and cannot be combined unless expressly permitted. We may stop future use of an offer or investigate misuse; this does not permit arbitrary reversal of a legitimate completed purchase.

If a material pricing or product-description error affects an order, we will explain it and seek your agreement to a correction or cancel and refund the affected amount. We will not charge an increased price without your consent.

5. Orders and payment

Adding an item to your bag or generating an unpaid order reference does not reserve stock indefinitely or confirm a purchase. An automated receipt confirms that we received your request; acceptance occurs when we send an order acceptance or dispatch confirmation. If payment is received but we cannot accept or fulfil the order, we will notify you and refund the applicable amount.

Use only the payment methods shown at checkout. Online payments are processed through Razorpay and the banks or payment networks involved. A payment-provider success screen alone may not establish final settlement; we may verify payment before dispatch. Contact us with the transaction reference for a debit without confirmation. Do not make a second payment solely because confirmation is delayed.

We may decline an order for unavailable stock, an unserviceable address, a legal restriction or a substantiated payment or fraud concern. We will communicate the reason where appropriate and refund sums paid for cancelled goods. Any additional verification requested must be proportionate to the transaction.

6. Delivery and failed delivery

Delivery is available only to locations supported at checkout. Estimated delivery dates, shipping charges and any free-delivery threshold will be displayed during ordering. The checkout disclosure governs your order; a general promotion does not override clearly disclosed exclusions.

We use Shiprocket and delivery partners to arrange fulfilment. Tracking events and delivery estimates may change, but using a courier does not remove Yuganth's responsibilities to you. If a promised delivery date is missed, contact us; we will investigate and provide the remedy required by applicable law. Unexpected disruption does not remove rights to cancellation or refund where those rights apply.

Provide a reachable phone number, accurate address and reasonable access for delivery. If an order is returned because of an incorrect customer-supplied address or repeated missed delivery attempts, we will contact you. A further delivery charge must reflect an actual, reasonable cost disclosed and agreed before reshipment. We do not impose an automatic forfeiture of the entire order value. A disputed delivery scan is not conclusive proof that you received the parcel.

7. Cancellation before dispatch

You may request cancellation before dispatch by emailing support@yuganth.com or messaging +91 96184 23344 with your order number. We will verify whether dispatch has occurred and confirm the outcome. There is no customer cancellation fee for a cancellation accepted before dispatch, and the amount paid for the cancelled order will be refunded.

Once dispatched, a change-of-mind cancellation may no longer be available for packaged food. This restriction does not prevent a claim for non-delivery, late delivery where legally eligible, wrong supply, damage, defect, unsafe food or other mandatory remedies. If Yuganth cancels an order, you will receive the applicable refund.

8. Returns, damage claims and unboxing evidence

For food safety and hygiene, we do not accept change-of-mind returns or exchanges merely because you no longer want the product or prefer a different taste. We do accept eligible claims for goods delivered damaged, leaking, tampered with, defective, unsafe, expired when supplied, incorrect, short in quantity, or otherwise inconsistent with the order or mandatory law.

Please record a clear, continuous unboxing video immediately after delivery, showing the unopened outer parcel, shipping label, seals, opening process and condition and quantity of all items. Keep the original packaging, invoice, batch details and affected goods. This helps establish transit damage and prevents fraudulent claims. Share the video privately with support; avoid filming people or unrelated personal information.

Please report visible transit damage, leakage, wrong goods or missing items within 48 hours of delivery where reasonably possible. Include your order number, delivery date, a description of the issue, photographs and the unboxing video if available. If a defect becomes apparent later, report it promptly after discovery. The 48-hour request is for efficient investigation and is not an absolute expiry of statutory rights.

An unboxing video is strongly requested evidence, but a genuine claim will not be rejected solely because no video was recorded. We will consider photographs, packaging, batch details, courier records and other reasonable evidence. We may decline a claim where the available evidence reasonably establishes post-delivery misuse, improper storage, deliberate damage or fraud, and will explain our decision. Opening a pack to discover a concealed defect does not by itself invalidate a claim.

9. Return collection and resolution

Do not consume affected food or send it back without instructions. After assessment, we will arrange collection or authorise another reasonable return method where a physical return is needed. For an accepted claim attributable to Yuganth or delivery damage, we bear reasonable return costs. For unsafe or leaking goods, we may request safe disposal rather than return; retain evidence until instructed.

Depending on the issue, your preference and available stock, we will provide a replacement or refund consistent with applicable law. We will not force store credit where a monetary refund is due. We may seek proportionate additional information or inspect returned goods, but will not use unnecessary evidence demands to delay a valid remedy. Where a claim is rejected, you may ask the grievance officer to review the decision.

10. Refunds

For an accepted cancellation or approved refund, our processing target is to initiate the refund within 7 business days of acceptance or completion of any reasonably necessary return verification. We will not delay initiation by requiring a return where it is unnecessary or unsafe. A shorter period required by law takes precedence. We will communicate an unexpected delay and provide the payment reference when available.

Refunds normally go to the original payment method. Bank, card and payment-network posting times vary; we will give the available estimate and help trace a delayed credit. If the original method cannot receive a refund, we will agree a secure alternative after reasonable verification. We never require an OTP, UPI PIN or a payment to release a refund.

For an entirely unfulfilled order or an accepted full-order claim caused by our error or transit damage, the refund includes the amount paid for the goods and associated delivery charges. For a partial claim, we refund the affected items and the appropriate attributable charges, accounting for discounts fairly. We will not retain a fee that law requires us to refund.

11. Reviews and website conduct

Reviews must reflect your genuine experience. Do not submit fake reviews, threats, unlawful or defamatory material, another person's private information, spam or undisclosed promotional content. We may moderate on these grounds, but will not suppress a genuine review solely because it is negative. A verified-purchase label is used only where supported by order records.

You retain ownership of your review and grant us a non-exclusive, royalty-free licence to display it with your chosen display name on the website and to make necessary formatting changes. We need separate permission to use an identifiable customer testimonial in external advertising unless another lawful basis applies. Do not copy protected content, impersonate others, misuse coupons, scrape personal information, bypass security or interfere with the service. Restrictions on abuse do not prevent lawful complaints or honest criticism.

12. Intellectual property and third-party services

Yuganth's branding, original website content, product imagery and designs are owned by or licensed to us. Personal browsing and ordinary use to purchase products are permitted. Other reproduction or commercial exploitation requires permission, subject to rights allowed by law. Third-party links and services have their own terms and privacy practices. Their involvement does not reduce our obligations for your order.

13. Responsibility and limits of liability

We take reasonable care in supplying products and operating the website but cannot promise uninterrupted access. To the extent legally permitted, we exclude indirect or consequential business losses that were not reasonably foreseeable. Subject to the exclusions below, our aggregate contractual liability for an affected order is limited to the amount paid for that order.

Nothing in these terms limits or excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury where exclusion is prohibited, unsafe or defective products, statutory product liability, breach of mandatory data-protection duties, or any consumer right, refund, compensation or other liability that cannot lawfully be limited. You are responsible for losses caused by your own unlawful conduct, but no blanket indemnity or waiver of consumer rights is imposed.

14. Complaints, governing law and changes

Contact our grievance officer using the details below. We will acknowledge consumer complaints within 48 hours of receipt and aim to resolve them within one month, or within any shorter mandatory period. We will provide a complaint reference or written record and updates where resolution is delayed. You may use available consumer forums and statutory remedies without first obtaining our permission.

Indian law governs these terms. Courts having jurisdiction in Visakhapatnam, Andhra Pradesh may hear disputes, subject to any mandatory right to approach a competent consumer commission or other authority in a different location. There is no compulsory waiver of consumer proceedings or mandatory private arbitration under these terms.

We may update these terms prospectively by publishing a revised version and effective date. Material changes will be highlighted where appropriate. The version accepted when your order was placed governs that order unless a change is required by law or expressly agreed. Contact us for the version relevant to an earlier order.

15. Company and grievance contact

Yuganth Private Limited 19-518/2, Plot Number 2, Darapalem, Pineapple Colony, Simhachalam, Visakhapatnam, Andhra Pradesh 530028, India Grievance Officer: Sravani, Director Email: support@yuganth.com WhatsApp / telephone: +91 96184 23344 Website: https://www.yuganth.com